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FAQS

We want your experience to be flawless. If you have any additional questions, please get in touch.

WHAT IS YOUR RETURN POLICY?

Returned items must be received within 14-days of delivery. Please ensure items are returned in their original condition, make-up free and are unworn with tags attached. If you are not at the shipping address to receive your parcel at the time of delivery, our 14 day return policy will start from the date regardless of how long it is left in the delivery / collection office. Please make sure you follow washing / care instructions on label, we will not be held responsible or be able to issue a refund if they are not followed. Pierced jewellery cannot be returned for health and hygiene purposes. Please fill-in and include the returns slip along with your returns. We recommend returning your items via recorded delivery, as we are not responsible for any returns that do not reach us. Please note we do not cover the cost of returns. However, online purchases can be returned and exchanged free of charge in-store. We aim to process your refund within 14-days of receiving goods. All returns should be addressed to 140 Dewsbury Road, Ossett, WF5 9PE.

WHAT IF MY ITEM IS FAULTY?

We are sorry to hear you have received a faulty item. If items turn out to be faulty, customers have up to 30 days after receiving the order to obtain a full refund. We will not be held liable for any faults caused by negligence by customers for example, but not limited to, pulls, general wear and tear, loss of buttons and any fault caused by not following care instructions. Only manufacturing faults will be considered.

For any faulty items, we require photographic evidence immediately on delivery clearly showing the fault. Please send these photos via our email stylebyeleven@gmail.com. We will be in touch within two working days. The returned item will be inspected and if the item is deemed faulty, we are happy to cover the cost of the postage for the return up to the cost of £3.35. 

Please contact us via our contact us page to make us aware of the problem before returning the item. We aim to contact you and resolve the matter promptly.

DO YOU HAVE A STORE?

Yes we have a store based in Wakefield, Ossett which offers a more personal shopping experience. You can expect in-store exclusives, Style By Eleven gift cards and free returns and exchanges to store. Click here for our opening times and address.

WHAT ARE THE PAYMENT OPTIONS?

We accept payments from all major credit/debit cards: Visa, Mastercard, Discover, Diners, CUP, JCB, AMEX, Maestro. You can also pay with Klarna.

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