DELIVERY INFORMATION

We aim to ship all orders placed before 1pm on the next working day. Please note that working days exclude weekends and bank holidays, and we do not dispatch orders on weekends. Therefore, orders placed on Fridays will be shipped on the following Monday.

We currently ship within the UK only and do not offer international shipping at this time.

UK Standard Delivery: 3-6 working days - £3.99
Express Delivery: 1-3 working days - £5.99
In-Store Collection: Please collect within the shop opening hours from 140 Dewsbury Road, Ossett, Wakefield, WF5 9PE - FREE

We use Royal Mail for all deliveries. All parcels are either signed for or tracked, and Royal Mail’s working days are Monday to Friday.

If you have not received your delivery within 6-8 working days, , please don’t hesitate to contact us.

Please note we cannot be held responsible for delivery delays caused by circumstances beyond our control.

How It Works

RETURNS AND REFUNDS

Returned items must be received by us within 14 days of delivery. Please ensure items are returned in their original condition, make-up free and are unworn with tags attached.

If you are not at the shipping address to receive your parcel at the time of delivery, our 14 day return policy will start from the date regardless of how long it is left in the delivery / collection office. All click and collect orders must be collected and returned within 14 days of the order date. Please note, if your order is collected after this period, it will no longer be eligible for return.

Please make sure you follow washing / care instructions on label, we will not be held responsible if they are not followed. We will not be able to issue a refund for faulty goods if they are not followed. Pierced jewellery cannot be returned for health and hygiene purposes.

Please fill-in and include the returns slip along with your returns. We recommend using tracked delivery, as we are not responsible for returns that do not reach us. Return postage costs and original shipping fees are non-refundable. You can combine items from different orders in one return — simply provide both order numbers on your returns slip. While we do not offer online exchanges, online purchases can be returned or exchanged in-store.

Refunds are typically processed within 2-10 days of receiving your return.

All returns should be addressed to Style By Eleven, 140 Dewsbury Road, Ossett, WF5 9PE.

Alternatively, you are welcome to return or exchange your item in person at the same address during store opening hours.