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PRIVACY AT STYLE BY ELEVEN

Trust Us with Your Information

What type of information do we collect?

We receive, collect and store information you enter on to our website or provide to us in any other way. We collect the IP address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you make a transaction on our website, we collect personal information you give such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. When you provide us with any personal information, we imply that you consent to us collecting, using and storing it for that reason only. If we ask you for your information for a secondary reason for example marketing, we will ask you and give you the opportunity to say no to this. 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our terms.

Why do we collect this information?

We collect this information for these purposes:

  1. To provide and operate a service

  2. To provide customer assistance and technical support;

  3. To be able to contact our customers with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Third Party

Generally, the third party provides that we use will only collect, use and disclose the information you give when necessary to allow them to carry out services they provide for us. Certain third-party service providers e.g payment transaction processors have their own privacy policies in respect to the data required by us for your transaction. We advise that you look over their policies in order to understand how your personal information will be used. Certain providers may be located in a different jurisdiction to you, and therefore your information may become subject to the laws of their jurisdiction.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our terms.

If you decide to log into your account with us using a third-party service e.g. via Facebook, some information must be shared for this to work. Doing this helps you log in faster in future.


Links
When you click on links on our store, they may direct you away from our site. We are not held liable for the privacy practices of other sites and advise you read their privacy statements.

Security

To make sure your information is secure, we take precautions and follow industry best practices to make sure it is protected. We use SSL technology and HTTPS to keep data encrypted and authenticated and therefore secure. This is why there is a padlock before our URL. Although no method of transmission over the internet is 100% secure, we follow the requirements and implement industry standards. 

Age of consent:

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

How do we communicate with our customers?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to poll your opinions through surveys or questionnaires, to send updates, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

We use cookies for many important reasons, such as:

  • To provide a great experience for you

  • To identify you as a customer

  • To ensure our platform is secure and safe to use. 

We use both first-party, third-party, session, persistent and strictly necessary cookies in order to optimise our site experience and for security reasons. 

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

ForceFlashSite - Session - When viewing a mobile site (old mobile under m.domain.com) it will force the server to display the non-mobile version and avoid redirecting to the mobile site

hs and XSRF-TOKEN - Session - For security reasons

smSession - Persistent - Identifies logged in members

svSession - Persistent (2 year) - Tracks sessions on a site

SSR-caching - session - Indicates how a site was rendered. 

smSession - Persistent (Two weeks) - Identifies logged in site members

TS* - Session - Security

How can you withdraw your consent?
If you don’t want us to process your data anymore, please email us at stylebyeleven@gmail.com

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you can contact us at stylebyeleven@gmail.com.

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